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Covid-19 Policy

The Fireplace Warehouse store sat Burnley, Bolton and Hazel Grove will be open to provide our customers essential services throughout these unprecedented times and we will be operating an appointment only service from Thursday 5thNovember 2020.

We can be contacted on 0844 344965 or email [email protected] our, we have also introduced a clickable call-back option on our website along with a new online appointment booking form.

Upon arrival at our stores, please call the store and we will meet you at the door and start your 1 to 1 personal store tour and demonstration in our Covid secure showroom following all social distancing and PPE rules.

To make this work for all involved we politely request that you adhere to appointment times as closely as possible as we will only be allowing people with appointments into our showroom to accurately control the foot flow in our showrooms to keep you secure and to give you the best 1 to 1 shopping experience.

Our stores work to the highest standard of hygiene. We are now also following the government guideline on preventative measures and all surfaces are being cleaned with anti-bacterial wipes and disinfectant cleaner.

We continue to be committed to getting your deliveries to you, our website and warehouse remain open with all deliveries currently running as normal again under Covid secure policies.

Health and safety are all our responsibilities. We encourage you to practice safety measures at home and when you're out. Wash your hands with soap and water frequently, cover your nose and mouth with a tissue or your elbow if you have to sneeze or cough, and please stay home if you are sick. Take measures to avoid unnecessary contact with large crowds and confined gatherings of people to help slow the spread of COVID-19.

We thank you for your continued support, and we will continue to keep you informed as we take additional action.

For more information on Delivery, Fitting and Collection please read the following documents:

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