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Technical Information

Unsure which fireplace is right, for you?

If you have any questions about our fireplaces, and how to pick the right fireplace for your home, then download our free pdf guide. If you have any specific questions, feel free to get in touch and one of our dedicated sales team will be in touch to help you make the right decision.

WE STRONGLY RECOMMEND THAT ALL MARBLE, STONE & WOOD FIREPLACES ARE INSTALLED BY QUALIFIED FIREPLACE INSTALLERS OR PERSON(S) THAT ARE FAMILIAR WITH HANDLING & FITTING FIREPLACES. FIREPLACES DO NOT COME WITH FITTING INSTRUCTIONS, HOWEVER THERE IS A GENERIC GUIDE UNDER 'TECHNICAL' ON THE WEBSITE TO HELP TO ASSIST YOU.

STONE & MARBLE FIREPLACES, IN PARTICULAR, COME IN MULTIPLE PIECES AND ARE NOT IN ONE SINGLE PIECE

THE FIREPLACE WAREHOUSE CANNOT BE HELD RESPONSIBLE FOR INCORRECT INSTALLIONS OR INSTALLATIONS BY PERSON(S) NOT FAMILIAR WITH THE FITTING OF FIREPLACES

Installation Guides

To download our PDF Guides choose one of the links below:

Gas Fires

When choosing a gas fire, the main thing to consider is the compatability with your existing flue type. Whilst the information on our website may provide some assistance in making this choice, there is no substitute for an on-site professional survey, which should be carried out by a Hetas registered installer. We can provide a full Hetas Registered installation service and the service provided includes chimney work and linings as well as any further brickwork and plastering that may be required. Where necessary, a pre-site survey will also be carried out.

Please contact us for further information.

Maintenance & Cleaning

Limestone Products

For general day to day cleaning cleaning of limestone products , use clean water and a damp cloth. Ensure that the entire section is cleaned as watermarks can occur when a small section is treated in isolation. If you would prefer to seal the limestone , to provide resistance against staining , please be aware that often the appearance of the limestone is altered . Please also be aware when using a sealant that some are suitable for exterior use only.

Marble and Conglomerates

First use soapy water to wash off excess dirt or white spirit for more stubborn stains. We would NOT recommend that you use washing up liquid for cleaning these materials. Following cleaning, household polish can be used to give a lustrous finish.

Cast Iron

Cast Iron products can rust easily unless the surface is protected. Regular applications of protective coatings will prevent this , a good example of which is Zebo. Alternatively, Cast Iron can be lightly oiled with WD40 or some other suitable light oil.

Trims and frets

If these are manufactured in solid brass then Brasso or Duraglit is fine, but please be aware that it is an abrasive.

If they are not solid brass , a non-abrasive polish such as Peek or any other non-abrasive cleaner should be used .

Please note: Some trims and frets are applied with a lacquer and therefore do not require polishing with chemicals, simply wipe with a damp cloth and buff with a dry soft cloth.

THESE ARE GUIDELINES ONLY AND THE FIREPLACE WAREHOUSE CANNOT BE HELD RESPONSIBLE FOR ANY DAMAGE AS A RESULT OF IMPROPER CLEANING OR MAINTENANCE

THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS

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